So I was in this house podcast: Service and sales tales

Josh Teekell, SmartAC CEO sits down to talk about how contractors can build more loyal, long-term customer relationships using smart technology. Josh breaks down what SmartAC really is at its core: a customer loyalty management platform designed to help contractors stay top-of-mind, increase retention, and be the first call when something goes wrong.

We dive into how simple in-home sensors and a white-labeled contractor app work together to give homeowners real-time insight into their HVAC and plumbing systems—while giving contractors better visibility into equipment health, revenue opportunities, and customer needs. Josh also explains how smart, connected maintenance agreements outperform traditional membership programs by delivering a more personalized, proactive experience for homeowners.

The conversation highlights why retention, efficiency, and “owning the home” long-term are becoming critical KPIs for modern contractors—and how technology can finally modernize membership programs that haven’t changed in decades.

Whether you’re focused on improving close rates, increasing recurring revenue, or running a more efficient operation, this episode offers a fresh perspective on how smart monitoring can change the game.