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Reconnect your SmartAC Hub

Member Issue: My Hub is offline

  1. Before we begin
    1. Be sure to download the latest version of the SmartAC.com app 
    2. If you are using Ethernet to connect your Hub, remove the cable while performing this process
    3. Reboot the Hub by removing the power adapter and reconnecting it
    4. Wait 30 seconds for it to boot up.  As this Hub was previously connected, the status light may begin blinking orange, turn blue or remain solid orange
  2. Reset the Hub
    1. Press and hold the WPS button for 12 seconds (after releasing, the status light will begin blinking orange within a few seconds).  

 

      1. Tip: it’s helpful to use a timer to ensure you hold the button for the correct amount of time
3.    Open the SmartAC.com app
    1. From the dashboard, tap the red bar that says ‘Hub Offline’
    2. Scroll down and follow the prompts to reconnect the Hub using your preferred method (WPS, Ethernet or WiFi)
    3. The light on the Hub will turn blue when the connection has been re-established

Note: It may take up to an hour for the red bar to be hidden from the dashboard.