Reconnect your SmartAC Hub
Member Issue: My Hub is offline
- Before we begin
- Be sure to download the latest version of the SmartAC.com app
- If you are using Ethernet to connect your Hub, remove the cable while performing this process
- Reboot the Hub by removing the power adapter and reconnecting it
- Wait 30 seconds for it to boot up. As this Hub was previously connected, the status light may begin blinking orange, turn blue or remain solid orange
- Reset the Hub
- Press and hold the WPS button for 12 seconds (after releasing, the status light will begin blinking orange within a few seconds).
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- Tip: it’s helpful to use a timer to ensure you hold the button for the correct amount of time
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- From the dashboard, tap the red bar that says ‘Hub Offline’
- Scroll down and follow the prompts to reconnect the Hub using your preferred method (WPS, Ethernet or WiFi)
- The light on the Hub will turn blue when the connection has been re-established
Note: It may take up to an hour for the red bar to be hidden from the dashboard.