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Android OSa Workaround

Explanation of this known Android bug on LG-Silo and OnePlus Devices along with a workaround to try to resolve the issue.

Problem:  Users will be in an infinite loop of trying to connect to a WiFi during onboarding.  They will not be able to get their hub connected using WiFi so they’ll have to use WPS or Ethernet.

Applies To: Only Android devices manufactured by OnePlus and the LG-Silo model

Workaround:

  1. Close out the app then open app again
  2. Click Yes to ‘Previous Onboarding’
  3. Turn the WiFi capabilities OFF from the phone settings
  4. Tap ‘Connect’ and it will throw an error card
  5. Walk member through the WPS setup or Ethernet setup process

Example Of The Android OS Error